Communication Chain of Command:

Communication Chain of Command: Issue and Point of Contacts

On occasion, a parent may have a concern, complaint, suggestion or request related to a school decision or policy. Many parental questions are easily and completely answered by communicating directly with the educator in charge of the class or program. Each situation should first be addressed at whatever level the initial action was taken with appeals moving on to the next level on the chain of command.

Parent And Community

Communication Process Flow Chart

Area Of Concern

First Level

Second Level

Third Level

Fourth Level

Fifth Level 

(HS or IS)

Sixth Level

Athletics

Coach

Athletic Director

Principal

Superintendent 

--

--

Athletic Facilities 

Head Custodian

Athletic Director

Director of Facilities

Business Administrator 

City Property City Officials 

--

Athletic Injuries

Coach

Athletic Trainer

School Nurse

Athletic Director

Business Administrator

Superintendent

Business Office

Principal

Personnel Responsible

Business Administrator

Superintendent

--

--

Curriculum

Teacher

Department Leader

Principal

Director of Student Services 

and/or

Director of Academic Services

Superintendent

--

Instruction

Teacher

Assistant Principal 

Principal

Director of Student Services 

and/or

Director of Academic Services

Superintendent

--

Academic Concerns

Teacher

Counselor

Principal

Director of Student Services 

and/or

Director of Academic Services

Superintendent

--

Wellness Concerns

School Wellness Staff

Counselor

Principal

Director of Student Services

Superintendent

--

Health Concerns

School Nurse

Principal

Director of Student Services

Superintendent

--

--

Facilities

Building Custodian

Head Custodian

Principal

Director of Facilities

Business Administrator

Superintendent

Guidance

Counselor 

Principal

Director of Student Services

Superintendent

--

--

Special Education

Teacher

Case Manager

Principal

Special Education Services Supervisor

Director of Student Services

Superintendent

Academic Concerns About Your Child

Teacher

Assistant Principal 

Principal

Director of Student Services 

and/or

Director of Academic Services

Superintendent

--

Computer/ Hardware Problem

Technician at building level

Principal

Technology Manager

Director of Academic Services

Business Administrator

Superintendent